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Support Engineer

Daybreak Games is a worldwide leader in massively multiplayer online games and emergent gameplay best known for its blockbuster hits and franchises, including the legendary EverQuest® and PlanetSide® franchises, and the action-packed DC Universe™ Online. Daybreak also publishes The Lord of the Rings Online™ and Dungeons & Dragons Online® for Standing Stone Games. The forward-thinking publisher, developer and creator of compelling online entertainment for a variety of gaming platforms is headquartered in San Diego and has development studios in Austin, TX and Boston, MA.

Let’s make games better together. Are you up for the challenge? Here’s some specifics on what we’re looking for…

The Support Engineer will be a critical part of the Ops/Engineering team. This role will be required to be on-call for production or live operational support.

YOUR CONTRIBUTION:

• Working with Jenkins to automate the parts of software development related to building, testing, deploying, and facilitating CI/CD pipelines.
• Create new tools and support existing tools to manage systems and services
• Creating specialized scripts for accomplishing support tasks.
• Maintaining and verifying system alerts
• Design, implement, monitor, and support cloud infrastructure requirements with a focus on automation
• Collaborate with the development team to understand infrastructure requirements for platform features and resolve issues in the development experience

YOUR EXPERIENCE:

• BS degree in Computer Science or equivalent experience
• 3+ years of support engineering and infrastructure management experience
• Experience with AWS
• Unix/Linux shell scripting
• Strong practical Linux Systems Administration skills (able to do system performance tuning)
• Batch processing knowledge/experience
• Experience working on Unix/Linux and Windows platforms
• Strong analytical, technical problem solving, and code debugging skills
• Programming experience in any object oriented language; C/C++ or Java preferred.
• Ability to work either independently or in a team environment, depending on the task
• Experience with Perforce (big plus if you have experience with Perforce Server Administration)

Think you’re Daybreaker material? Send us your resume and cover letter. Make sure to include your Twitch/YouTube channel (if you have one), social media handles, and/or link to your portfolio. We are looking for people who don’t just upload their basic resume, but rather, are looking to get noticed. So, go ahead, impress us!

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as H1Z1®, DC Universe™ Online, PlanetSide®, and EverQuest®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. To top it off, we are making games in two of the coolest cities in the United States: San Diego, California, and Austin, Texas.

Daybreak Games is an Equal Opportunity Employer, committed to Diversity in the Workplace.

About Daybreak San Diego:

Our headquarters is where gaming culture and the So Cal vibe collide; creating a vibrant work environment that epitomizes our belief that every day should be well played. The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, board game nights, and a strong appreciation for the local craft brew scene ( we even turned one of our original game servers into an on-site kegerator ) are just some of the ways that working at Daybreak San Diego isn’t just about having job; it’s about being part of a community.

**Daybreak Games is an Equal Opportunity Employer, committed to Diversity in the workplace.**

To learn more, visit www.DaybreakGames.com