Desktop Support Technician (Temporary)

Eden Prairie Minnesota 55344 United States of America
7 days ago


Job Title:

Desktop Support Technician (Temporary)

Requisition ID:


Job Description:

Job Title: Desktop Support Technician (Temporary)

Reports To: Manager, QA-MIS

Division: Quality Assurance

I. Basic Function:

The Desktop Support Technician is a support function to the Senior Lead, QA-MIS / Manager, CSQA Technology and outside CSQA ATVI groups and developers. This position will train and/or supervise a team of testers that will vary in size based on demands within CSQA to provide hardware support, software support and licensing, research on technology issues and development of better training in those technologies. The Desktop Support Technician maintains developer relations, and inventory control for the entire Quality Assurance department. This person will do their part to ensure an effective and organized QA department that releases the highest quality products possible.

II. Duties and Responsibilities:

Hardware Support (30%)

Software Support and License (25%)

Research and Development (20%)

Inventory (15%)

Special projects as needed from time to time by CSQA management and outside CSQA. (15%)

III. Principal Working Relationships:

Senior Management; Vice President, CSQA; Director, General Testing; Manager, Resource Administration; Quality Assurance Managers; Customer Support Senior Leads; Senior QA Project Leads; QA Project Leads; Senior Tester/Support Reps; Tester/Support Reps; other Desktop Support Technicians; Staffing Coordinator; Senior Lead CSQA Training; External Test Coordinator; Production Staff; Administrative Staff.

Position Qualifications:

a) Educational Requirements :

b) Special Knowledge, Skills : (Tools and Technology, Technical Skills)

c) Prior Experience/Previous Positions related to current position:

d) Other Qualifications and/or Requirements : (Years of exp. required, key

competencies to be successful)

Physical Requirements:

The position requires the ability to perform essential job functions which may typically include sitting; walking; standing; bending; use of hands to type, handle or feel, reach with arms or hands, stoop, kneel, talk, see, hear and carry items such as papers, notebooks, pens, television, consoles, debug, computer, monitor or any hardware up to 50 lbs, etc. May also require occasional travel by car or plane.

Special vision requirements: 1) ability to maintain clear vision at close distances (20 inches or less) and at long distances (20 feet or more); 2) identify and distinguish between colors; 3) utilize depth perception and peripheral vision; 4) adjust to focus.

This position also requires the ability to tolerate moderate noise levels.

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty ®, World of Warcraft® , Overwatch ®, Diablo ®, Candy Crush ™ and Bubble Witch ™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.


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