Desktop Support Analyst

London NW1 2FD United Kingdom
15 days ago


As our new IT Support Engineer you will be primarily responsible for acting as a go to point of contact for all IT related queries, service requests, and incidents. This will involve managing requests, helping users resolve day to day issues, onboarding new employees, supporting various IT projects and initiatives, and otherwise directly contributing to the success of the Global Service Desk team.
You will be based onsite at our central London gaming studio.

What you'll do

What will your role involve?

Why should you work for us

As well as the opportunity to work for a people first organisation where you will be able to grow and develop your career. We also offer some outstanding benefits that include:

What we're looking for

Ideally you will have experience or skills in the following, if you don't tick every box that is okay as training will be provided

  • Experience in a fast-paced service desk or technical support role.
  • Experience providing remote technical support.
  • Experience with video conferencing tools such as Zoom.
  • Experience using ITSM, issue tracking, and/or asset management tools.
  • Working knowledge of computing/networking terminology
  • Experience supporting Google Workspace (G Suite).
  • Experience supporting Mac/macOS.
  • Experience supporting Office 365 and Windows.
  • ACMT, ACiT, or ACSP certifications.
  • Understanding of ITIL guiding principles and practices.
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