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Data Center Technician

Job Description

The Data Center Operation team in the Hosting Services group of Ubisoft, provide hand-on, on-site and remote support for the hardware and facilities in Ubisoft’s Data Centers sites across the world.

As a Data Center Technician, you’ll execute the daily operations in our data centers, such as the deployment of new hardware, performing the required maintenance and provide support to internal service teams providing the necessary infrastructure and services for our games and developers.

Responsibilities

• Receive, install, cable, test and configure compute, storage and networking hardware, ability to comfortably manipulate heavy equipment;
• Diagnose and perform complex troubleshooting and resolve technical problems raised;
• Coordinate with internal and external partners, vendors and manufacturers for support requests, projects, maintenance, deployments and site creation;
• Document work done and tracking in ticketing and inventory management systems;
• Build, update and maintain knowledge base articles;
• Contribute to the team and the group’s evolution by proposing improvements, changes to processes and methodologies.

Qualifications

• Strong experience with hardware troubleshooting, problem solving and technical support in an enterprise environment;
• Excellent knowledge network architecture and cabling techniques of a data center environment, with its relevant equipment, cables and connectors;
• Experience in a data center environment, familiar with rack design, power management and cooling systems;
• Experience with support management (Service Now) as well as project management methodologies and documentation best practices;
• Ability to perform physical manipulation of equipment in racks;
• Bilingual oral and written, comprehension of French and English.

Additional Information

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.

When you join Ubi Montreal, you enter a community of passionate, extraordinary developers connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.