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Data Center Tech I - IRC30003

Lottery:

Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world’s largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.

Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.

We are looking for employees interested in helping Scientific Games strengthen our position as the world’s foremost leader in lottery products and services.

Scientific Games:

Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.

Position Summary

Data Center Operations Technician: Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

This role will work 6 pm to 6 am for 7 days on and 7 days off. The Data Center Operators are a tier 1, 24X7 operations team. They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The team consists of entry level operators, who may progress to become a Data Center Technician (Tier-2) and higher. The Data Center Operator utilizes scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing.

Essential Job Functions:
• Operates and monitors Windows Server and Linux based systems using established procedures.
• Monitors systems in production and reports problems.
• Troubleshoot, analyze and resolve incidents.
• Utilizes incident management ticketing systems to report and document issues.
• Performs notification and escalation for major issues and critical events.
• Completes shift check lists and status reports as required.
• Performs basic networking troubleshooting.
• Performs system processing utilizing established tools and procedures.
Respond to inquiries and requests for assistance from Lottery customers.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Accountable for all or significant portion of a function with multiple diverse units.

Qualifications

Position Requirements

Education:
• High school diploma (or equivalent).
• 1-2 years’ work or study in a computer related field.

Required Experience:
• Basic Windows operating systems.
• Basic networking concepts.
• Microsoft Office suite.

Preferred Experience:
• 1-2 years’ experience in a computer related position.
• Data Center or Network Operations Center experience.
• Familiar with Windows Server and Linux operating systems.
• Familiar with MS SQL Server and/or MySQL databases.
•The ability and desire to troubleshoot these items is highly desired.
• Familiar with ticketing systems.

Knowledge, Skills, & Abilities:
• Good communication skills, both oral and written.
• Interpersonal skills in a team environment managing stressful situations.
• Have the ability to listen and communicate effectively with customers and team members.
• Have the ability to work in a fast paced, high volume environment.
• Accurately follows written processes and procedures.
• Works well independently and as a member of a team.
• Works well under general supervision.

Additional Requirements:
• Must be able to obtain required regulatory gaming cards and licensing upon employment.
• A background security investigation will be conducted.
• A drug test will be required before employment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster.