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Data Center Engineer: Dublin

We're EA—the world's largest video game publisher. You're probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don't know how we're committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.

The Data Center Operations team is focused on delivering EA'a SaaS services and internal systems to support our SAAS applications. As a Data Center Operations Engineer you will help grow EA's growing Data Center presence as part of a world-wide team of Data Center Operations engineers. You will help implement new data center infrastructures and make improvements and upgrades to the current environment. Data Center Operations Engineers (Systems) work as a technical resource providing the assistance necessary for daily data center operation. The engineers ensure minimal downtime of data center equipment and help maintain our essential data servers, network, and physical infrastructure. The engineer must make sure that the issues are escalated. You should work with high concentration and attention regarding security issues including access rights and privileges, confidentiality, and many other threats.

Responsibilities

• Focused on daily Data Center, Server & Network hardware break-fix and large-scale infrastructure build and deployment.
• Troubleshoot connectivity issues with copper or fiber cabling.
• Provide technical communication on configurations.
• Have good knowledge of internal ticketing systems to provide proper customer service.
• Must identify and resolve complex server hardware and operating system failures to include the replacement of failed hardware components.
• Receive, track, and deploy server and network hardware.
• On site spares stock control, tracking and monitoring.
• Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services.
• Implement processes and procedures that improve stability, performance, and availability.
• Update and Maintain data center documentation including port maps, rack layouts, PDU management and asset management thorough our DCIM and Power management tooling.
• Have knowledge of operating systems, networking, and security
• Ensure established policies and procedures are followed and compliance requirements are met.
• Implement data center and infrastructure solutions that address growth, risks and scale to support EA's business plans.
• Provide on-call support for off hours data center escalations
• Perform regular scheduled out of hours maintenance window support
• Oversee co-location Smart Hands services.
• Perform maintenance on servers and network infrastructure, including physical parts replacements.
• Possible travel to other EA Data Center locations to assist with projects.
• Participate in on-call rotation providing 24x7 support
• Experience in vendor management with an understanding of SOW, service delivery and SLAs
• Create documentation for the global data center knowledge base

Requirements

• 4+ Years working within a high availability and high security Data Center environment.
• Experience implementing large-scale technical infrastructure rollouts within a Data Center environment.
• 4+ Years Data Center, Network/Server troubleshooting and hardware break-fix experience.

Other Qualifications:

• Knowledge of all layers of the TCP/IP stack and common Internet services/protocols such as SMTP, DNS, LDAP, NTP, HTTP.
• Proficiency in at least one of the following: shell scripting, Java, Python or Ruby.
• Linux scripting skills in at least one of the following: Bash, Perl, Python.
• 4+ years experience following and maintaining Data Center industry best practices.
• Hands-on experience with data center physical layer, racking and hardware maintenance.
• Cable management to an extremely high standard with attention to detail.
• Can demonstrate industry standard knowledge for copper and fiber cabling within a data center environment.
• Data Center documentation and asset tracking (Jira, Confluence, Visio, DCIM, etc).
• Juniper/Cisco/Dell or HP hardware experience is advantageous.
• Ability to work at heights, lift server and network hardware regularly.
• Ability to use standard tools and testers (Fluke, light meter, continuity etc)
• Network deployment experience is a plus (Junos, IOS, Network and system build tools, etc).
• Can demonstrate proficiency in Linux, preferably CentOS.
• Technical Degree or equivalent experience.
• This role may require travel throughout the US & EU on occasion.