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Data Analyst - Content Operations

About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Position

Data is central to Twitch’s decision-making process, and analysts are a critical component to evangelize data-driven decision making in all of our operations. As an analyst at Twitch, you will be in on the ground floor with your team, shaping the way product performance is measured, defining what questions should be asked, and scaling analytics methods and tools to support our growing business, leading the way for high quality, high velocity decisions for your team.

For this role, we’re looking for an experienced data analyst who will help develop the strategy for our Content team by helping us define and track KPIs, support strategic initiatives, and evaluate new lines of business. The Content team’s mission is to actively evangelize Twitch to new creators, and to ensure the creators already on Twitch have access to an ever growing audience. Your role on the team is to level up the Content stakeholders and guide them towards better decision making from the available data. In a typical week or month, you will be responsible for data analysis, dashboard/report building, and metrics reviews. You’ll help create self-service reporting tools to support the entire team. We’re seeking an individual who has the vision and strategic thinking skills to make analytics best in class at Twitch.

Responsibilities

• Operationalize data processes - provide the team with ad-hoc analysis, automated dashboards, and self-service reporting tools so that everyone gets a good sense of the state of the business
• Establish analytical framework for your team: partner across stakeholders to define measurement approach, quantify and evaluate success, and develop KPIs and guide tracking efforts for ongoing measurement and reporting
• Tackle complex and ambiguous analytic projects: resolve ambiguity as much as possible in all stages, comfortably flex among various tools to answer complicated questions, and accurately identify the trade-offs between speed and quality and apply or route work as necessary
• Efficiently prioritize and execute what’s important: prioritize for both speed and impact, and aggressively optimize for return by focusing on work output that scales well and is reusable
• Maintain a culture of high quality output and exceptional customer service: effectively communicate at all levels, ensure that work gets done well and on time, respond effectively to unexpected obstacles and reallocate resources as necessary
• Serve as a key member of the Content team focused on helping to evaluate strategic opportunities; evaluate new adjacent businesses and categories that the content team can explore

Requirements

• 4+ years of domain experience in a consumer internet business, or in a high-velocity, high-growth product or business unit.
• Expert SQL skills. Ability to tap into Twitch’s data pipeline will be key to success.
• Proven track record of using data to generate insight and drive business results.
• Fluency in data analysis and communication around data, including time series analysis, experimentation, data visualization, and defining KPI strategy for your business.
• Experience developing dashboards with tools such as Tableau, Looker
• Strong written and verbal communication skills.
• Sound business judgment; strategic and analytical capabilities
• Ability to prioritize and multitask; ability to adapt to a fast moving environment
• Excellent team player with ability to maintain strong internal and external relationships

Bonus Points

• Technical background and programming experience–especially R or Python
• Familiarity with machine learning techniques
• Prior experience with CRM systems such as Salesforce
• Passion about online communities, games, and Twitch

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Commuter Benefits
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
• Breakfast, Lunch & Dinner Served Daily
• Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.