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Data Analyst - Programming and Content Development
4 years ago
About Twitch
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.
About the Position
Data is central to Twitch’s decision-making process, and analysts are a critical component to evangelize data-driven decision making in all of our operations. As an analyst at Twitch, you will be in on the ground floor with your team, shaping the way product performance is measured, defining what questions should be asked, and scaling analytics methods and tools to support our growing business, leading the way for high quality, high velocity decisions for your team.
For this role, we’re looking for an experienced data analyst who will help develop the strategy for our Content team by helping us define and track KPIs, support strategic initiatives, and evaluate new lines of business. This role will partner with the Content Programming team and guide them towards better decision making from the available data. You will help strategically test, measure and optimize new and evolving Multiplayer Entertainment content. This role requires a keen ability to analyze complex content performance and audience data and transform it into immediately actionable creative strategy and optimization recommendations. In a typical week or month, you will be responsible for data analysis, dashboard/report building, and metrics reviews. You’ll help create self-service reporting tools to support the entire team. We’re seeking an individual who has the vision and strategic thinking skills to make analytics best in class at Twitch.
Responsibilities
- Operationalize data processes - provide the team with ad-hoc analysis, automated dashboards, and self-service reporting tools so that everyone gets a good sense of the state of the business.
- Establish analytical framework for your team: partner across stakeholders to define measurement approach, quantify and evaluate success, and develop KPIs and guide tracking efforts for ongoing measurement and reporting.
- Tackle complex and ambiguous analytic projects: resolve ambiguity as much as possible in all stages, comfortably flex among various tools to answer complicated questions, and accurately identify the trade-offs between speed and quality and apply or route work as necessary.
- Efficiently prioritize and execute what’s important: prioritize for both speed and impact, and aggressively optimize for return by focusing on work output that scales well and is reusable.
- Maintain a culture of high quality output and exceptional customer service: effectively communicate at all levels, ensure that work gets done well and on time, respond effectively to unexpected obstacles and reallocate resources as necessary.
- Serve as a key member of the Content team and partner with Twitch Studios and content partners to design strategic content tests; focus on helping to evaluate strategic opportunities; evaluate new adjacent businesses and categories that the content team can explore.
Requirements
- Fluency in data analysis and communication around data, including retention analysis, experimentation, data visualization, and defining KPI strategy for your business
- Expert SQL skills - your ability to tap into our data pipeline will be key to your success
- 4+ years of proven track record using data to generate insight and drive business results
- Statistics knowledge and hypothesis testing experience
- Experience developing dashboards tools such as Tableau
- Strong written and verbal communication skills
- A passion for media and programming and defining the future of content entertainment
- Prior experience in Media/Entertainment is a plus, but not a prerequisite
- Experience with machine learning and programming languages such as python and R is a plus
Bonus Points
- Technical background and programming experience–especially R or Python
- Passion about online communities, games, and Twitch
- Background in Digital Media Analytics
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
- Breakfast, Lunch & Dinner Served Daily
- Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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