This job might no longer be available.

Customer Support Team Lead

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!

Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish
and develop various games.

Keywords now have an exciting opportunity for a Customer Support Team Lead for the team handles inquires from Japanese speaking customers. We expect this position to be in charge of the day-to-day project management and people management. This team size is about 20 people.

• The day-to-day communication with the client
• Attend the regular basis meeting with the client
• Improve and suggest the workflow and any other things within the team
• Ensure the service meets the client's expectation
• Manage agents and train/coach them when necessary
• Create documents and reports

Requirements

Mandatory

• Business level of Japanese (JLPT N2 or above) and English
• 3+ years of customer support experience
• Leadership skill and problem solving skill
• Experience in managing the team or leading the team
• Experience of a client facing role
• Knowledge of MS office and Google Workspace
• Interest of games

Desired

• Experience in gaming or tech industry
• Experience in working in international environment

We are looking for someone

• Works spontaneously
• Has strong communication skill

Benefits

• Transportation Allowance：Up to ¥30,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Language support program
• Referral program
• Employee Share Purchase Plan
• Visa support
• Annual medical check-up
• Flu shot support
• Employee Assistance Program
• Benefit Program
• Company Events
• No Dress Code
• Casual and fun work environment

■Others■

• Working hours: 10:00～19:00（1 hour break and 8 hours of work）
• Holidays: Weekends and national holidays
• Contract type: Fixed term contract（契約社員）*The first contract will be a year contract.
• Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work
• Marriage and child birth leave
• Condolence leave
• Summer and Winter holidays

※We are currently working the hybrid style of WFO and WFH. This may be changed in the future.

■Recruitment flow■

Apply> 2-3 Online interviews > Offer

*This process may be changed

*The interviews are conducted in English and Japanese

*All process should be done online