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Customer Support Specialist
4 years ago
Wargaming is looking for a Customer Support Specialist to help with activities related to administration of enterprise project management systems and supporting internal enterprise application customers
What will you do?
- Provide the first line support to users of enterprise applications
- Respond to users enquiries through calls/emails/chats/internal systems
- Capture and maintain information in the applications service desk
- Resolve incidents at the first contact where possible otherwise escalate to relevant support teams
- Create applications user guides and training materials
- Create newsletters, digests, release notes and general communication concerning applications and its development
- Manage documentations in Atlassian Confluence
What are we looking for?
- Fluent written and spoken English
- Previous experience in a Customer Service will be considered an advantage
- Customer focus attitude
- Excellent communication skills
- Problem-solving capabilities
- Copywriting and proofreading skills
What additional skills will help you stand out?
- Design knowledge and experience
- Business analysis skills
- Experience in using Atlassian products
- Desire to grow into Project Management area
About Wargaming:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!
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