Customer Support Specialist

Mino Games
Montréal, Quebec
5 months ago

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Mino Games is a mobile gaming studio that strives to build the best possible games. We produced the hit mobile game Mino Monsters, with over 15 million downloads. Our development studio is in Montreal, and we are building one of the top teams in the industry. We are funded by the leading angel, institutional investors, and gaming companies from across the world. (Andreessen Horowitz, Y Combinator, Sybo Games). We are rapidly growing our Montreal studio, and looking for world class talent to come join us.

We are looking for talented Customer Support Specialists who will be taking care of our most important asset, our players!

Your work will include, but not be limited to:

  • Respond to customer queries in a timely and accurate way, via email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Flexible hours and availability to travel to head office located in Montreal.

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