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Customer Support Specialist
2 years ago
We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.
At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
Responsibilities
- Tracking and solving issues via email and chat
- Working closely with product and engineering teams to improve user experience
- Providing comprehensive information regarding technical issues with our product
- Monitoring customer complaint trends and analyzing them for necessary action plans
- Understanding all related metrics to improve the user experience
- Following reviews on App Store, Play Store regularly and the latest trends
Requirements
Create Your Profile — Game companies can contact you with their relevant job openings.