Customer Support Specialist (Disabled)
29 days ago
About Spyke Games
We are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.
We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and ‘fun to work with’ group of people united around this single mission. Fostered with team spirit and collaboration, we strive to create a passionate, energetic and eager to learn “geek” culture focused on games.
We’re looking for a talented Customer Support Specialist to help us continue building world-class games and forever franchises. In this role, you will be working in a fast-paced, hyper- growth environment with some of the most creative minds in the industry. As a Customer Support Specialist you will support designing end-to-end customer experience and relevant teams according to user insights.
Job Responsibilities
- Tracking and solving issues via email and chat
- Working closely with product and engineering teams to improve user experience
- Monitoring customer complaint trends and analyzing them for necessary action plans
- Understanding all related metrics to improve the user experience
- Following the latest trends and reviews on App Store, Play Store regularly
Job Requirements
- Fluency in English, especially in writing
- Experience supporting users via e-mail and chat
- Strong knowledge of MS Excel
- Strong problem-solving and troubleshooting skills
- Time management skills to enable prioritization of tasks
- Ownership of the customer experience including comprehensive issue resolution
- Eagerness to learn and take on new challenges
- Passion and interest in games and customer service
- Appreciation and understanding of teamwork
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