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Customer Support Respresentative (Russian language)

We are looking for a Customer Support Representative for Crytek’s online service titles who will cover the Russian speaking market.

The ideal candidate is passionate about online gaming, and has excellent organizational, customer service, and troubleshooting skills, as well as excellent written and verbal communication skills in both English and Russian.

Responsibilities

• Assist customers with inquiries and issues relating to Crytek’s online service, products and customer accounts.
• Provide technical assistance with installation or launch issues with Crytek products, and help troubleshoot performance issues reported by customers.
• Monitor, investigate and follow up on inquiries and issues to ensure they are resolved in the most efficient manner possible.
• Prioritize workload based on severity of issues, investigate and forward critical issues to the relevant person/team in a timely manner to ensure the highest quality of service.
• Document issues and assist with maintaining a knowledgebase of known problems.
• Maintain a high level of knowledge about Crytek products and services.
• Provide feedback on tools and procedures to help improve customer support workflow and enhance the player experience.

Requirements

• Strong sense of Online Game Customer Services.
• Excellent Russian and English communication and writing skills.
• In depth understanding of PC hardware/software/ troubleshooting.
• Strong motivation and high level of commitment.
• Able to work independently.
• Strong multi-tasking ability.
• Strong knowledge of Windows-based operating systems.
• Proficiency with Microsoft Office, or equivalent tools.
• Passion for video games.
• Agile with a "can do" attitude – must strive to find an answer to problems proactively, using available resources .
• Keep a positive team-oriented attitude.
• Be proactive and self-motivated.

Pluses

• Additional languages are a plus.
• Experience troubleshooting networking issues.
• In-depth knowledge of Crytek games.
• In-depth knowledge of Online service based games.

What you can expect from us

• Competitive compensation
• A refreshing yet highly professional atmosphere in a diverse and international team
• Flexible work time
• Flat Hierarchy
• Extensive retreat in Frankfurt am Main, Germany where the headquarter locates
• GAMES ARE FUN
• and many more!

Crytek is a company that values diversity - we want to be a company in which everyone can be themselves regardless of your sex or ethnic heritage. We are here to make fun games with the best people, and when you join Crytek - you become also a part of our family.