Customer Support Representative

Strivr
Nashville Tennessee United States
9 days ago
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About Strivr:

At the intersection of technology, science, business, and sports, Strivr offers an end-to-end, VR-based immersive learning platform that changes the way people around the world train, learn, and perform. With a mission to elevate performance through immersive experience, we are redefining an industry in real time and shaping the future of learning.

About this position:

Strong customer service is one of Strivr’s key strengths that promotes loyalty. Strivr is looking for someone with good written and verbal communication and troubleshooting skills who can maintain the standards of friendliness and helpfulness while supporting Strivr’s enterprise customer base. You would also provide proactive support by way of identifying trends in support items, developing proactive solutions, and providing valuable customer feedback to the product team.

The ideal candidate will have proven experience resolving a myriad of customer challenges across email, phone, and chat. This role is tailor-made for someone who is a natural problem solver with high technical acumen and a friendly demeanor. This role is for someone who can guide customers from problem to solution, uncovering the root of the challenge(s).

Responsibilities: Tier 2 support

Your skills and experience:

Apply

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