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Customer Support Representative

Linden Lab
Atlanta, Georgia, United States
10 days ago
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Company Snapshot

Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. Founded in 1999, the company first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

At Linden, we value a workplace that’s as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals. If you want access to the forefront of virtual worlds, this is the place for you. We’ve created space for everyone to find belonging and invite you to come as you are.

Role Overview

We’re looking for a Customer Service Representative - Tier 1 to help strengthen our relationship with our Residents by providing stellar service. Reporting to the Tier 1 Supervisor, you will be the face and voice of our company as you help guide our Residents through login difficulties, product features and billing matters. As an active listener, you will also have the opportunity to drive ongoing improvements to increase customer satisfaction.

What We’ll Offer You

The stability of an established company and an unparalleled opportunity to create meaningful relationships and add to our culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.

In this Customer Support Representative role you will be on the front lines to serve and delight our residents. This is an opportunity for proper training and resources to become a next level support representative while learning all about the Second Life virtual world.

What We’ll Create Together

What You’ll Bring to the Team

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. The confidence gap and imposter syndrome can sometimes get in the way of meeting incredible candidates and we don’t want it to get in the way of meeting you. We encourage you to reach out if you have belief in our mission and your own ability to contribute to our team!

Benefits

The Fine Print

Work Environment & Physical Demands

As a remote-first company, we take great care to ensure an inclusive experience for all Lindens. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Diversity, Equity, Inclusion & Belonging Statement

Linden Lab celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion and belonging allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.

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