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Customer Support Representative - Native French

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a Native French Customer Support Representative to work with us on providing our players with a WOW customer experience.

Responsibilities

• Be the point of contact for our players
• Provide comprehensive information regarding the products and services offered by the company
• Work closely with QA and technical support to solve player's technical issues

Requirements

• Native French/English proficiency both spoken and written
• Customer oriented, ability to assure customer engagement by managing support queries
• Time management skills to enable prioritization of tasks
• Strong problem solving/troubleshooting skills and communication with the different departments
• Can-do approach, creative and committed to improve and continuously learn
• Excellent social skills and strong ability to operate multiple applications and platforms
• A Team player
• Previous work experience in customer service or technical support is a huge advantage!

Benefits