Customer Support Representative #104725-1

Keyword Studios
Issaquah Washington United States
15 days ago

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Core Work Hours: Monday-Friday, 9:00 - 5:00 pm PST

Contract Length: 9+ months

Work Location: Remote / Work from Home

We are looking for a customer support representative to join our client's team.

They will provide quick and accurate customer call resolution and/or routing to the appropriate team or support professional within the targeted support application via phone and electronic case transfers. Responsibilities include using Clarify, Internet, and other internal resources to collect information to verify eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases and ensuring complete case documentation for all support issues and meeting defined response and quality goals and properly sets and manages customer expectations

Typical Day:

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians .

Requirements

Benefits

At KeyWords we provide all our contingent workforce with:

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