Customer Support Manager - Video Games

Keyword Studios
Katowice Silesian Voivodeship Poland
18 days ago

Apply

Keywords is an international technical service provider to the global Video Game Industry with 50+ offices across 20 countries and 4 continents.

Our Player Support Service Line is looking for an experienced Customer Support Manager (PS PM) to manage the hand off and delivery of multiple multilingual projects of different sizes, simultaneously and will be responsible for Clients, Team Leads and Agents.

Our Customer Support Manager (PS PM) will also track and manage projects budget and operational profitability and ensure timely and accurate billing as well as proactively manage changes in projects scope, identify potential risks, and devise contingency plans.

Main responsibilities will be in particular:

The key responsibilities may vary during peak business periods, absences or workload fluctuations, and support to management as required.

Requirements

Essential

Desirable

Benefits

Due to COVID-19, successful candidates will be offered to work from home until the situation is over. Afterwards, the job will be performed from our Katowice office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Apply

Related Jobs

Senior Program Manager - Riot Game Operations, Customer Success
Riot Games · Los Angeles, CA · 13 days ago
Customer Support Representative
Linden Lab · Atlanta, GA · 1 year ago
Customer Support Representative
Linden Lab · Atlanta, GA · 10 months ago
Twilight Customer Support Agent
Ubisoft · Newcastle upon Tyne, United Kingdom · 7 days ago
Customer Support Representative (Tier 1) - Entry to Junior Level
Linden Lab · Atlanta, GA · 1 month ago
Customer Support Agent with English (m/f/d)
DECA Games · Sofia, Bulgaria · 1 month ago
Customer Support Representative - Native Japanese
Moon Active · Tel Aviv, Israel · 1 month ago
Customer Support Representative - Traditional Chinese
Moon Active · Tel Aviv, Israel · 1 month ago
Tier 2 Customer Support
Moon Active · Tel Aviv, Israel · 1 month ago
Unsolicited Application - QA / Customer Support
Crytek · Frankfurt am Main, Germany · 1 month ago
Customer Support Advisor - Crowdstar
Glu Mobile · Toronto, Ontario · 1 month ago
Social Customer Support Agent (French Speaking role)
Ubisoft · Newcastle upon Tyne, United Kingdom · 1 month ago

Jobs at Keyword Studios

Community jobs