Customer Support Manager - Video Games

Keyword Studios
Katowice Silesian Voivodeship Poland
2 days ago


Keywords is an international technical service provider to the global Video Game Industry with 50+ offices across 20 countries and 4 continents.

Our Player Support Service Line is looking for an experienced Customer Support Manager (PS PM) to manage the hand off and delivery of multiple multilingual projects of different sizes, simultaneously and will be responsible for Clients, Team Leads and Agents.

Our Customer Support Manager (PS PM) will also track and manage projects budget and operational profitability and ensure timely and accurate billing as well as proactively manage changes in projects scope, identify potential risks, and devise contingency plans.

Main responsibilities will be in particular:

The key responsibilities may vary during peak business periods, absences or workload fluctuations, and support to management as required.





Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home whenever possible until the situation is over. Afterwards, the job will be performed from our Katowice office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.


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