This job might no longer be available.
Customer Support Manager - Gaming
2 years ago
At SuperGaming, we are putting India on the global gaming map. We build games like MaskGun which has over 60M users across the globe and more recently, Silly Royale, which has over 10M users and is our fastest growing game ever.
We are also building Indus, an Indo-futuristic Battle Royale, which comes out later in the year and delving into crypto games as well.
We are looking to build our first ever customer support team to support the wide range of games and users we have and will have going forward.
Responsibilities:
- Manage the customer support department’s day-to-day function across multiple games with a small team
- Respond to escalated customer support issues
- Set up tools and processes to take in support queries from multiple sources (in game, support email, reviews, Discord, social etc) and direct them to the right person
- Interview, hire and onboard new team members when needed
- Track KPIs and qualitative feedback to understand how well support as a function is doing, and what areas to improve on
Experience & Skills required:
- 2 years of customer support experience in a consumer app/game, 4 years of overall support experience
- Great written communication
- Genuine love for solving user problems and finding new ways and tools to constantly improve it
Create Your Profile — Game companies can contact you with their relevant job openings.