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Customer Support Intern
4 years ago
Job Description
Ubisoft Abu Dhabi is seeking a Customer Support Intern who would assist in answering players’ queries, monitors and moderates our forums as well as helping towards general customer support and community management tasks for our games. The Customer Support Intern would learn the Live Operations of a game and contribute to the team where required.
Key Responsibilities:
- Provide first class support to customers on various channels
- Monitor and moderate our games and forums
- Answer players queries in a clear and concise manner
- Diagnose and troubleshoot customer technical problems
- Investigate and resolve customer accounts issues
- Work with our QA department to ensure issues are addressed in a timely manner
- Ensure customer feedback is communicated and answered to via proper channels
- Assist in creating and sending customer support reports
- Follow up on store reviews and reply to them
- Know the games inside out to ensure all players queries are addressed appropriately
Key Requirements:
- Avid social / mobile games player
- Keen interest in industry and market trends
- Good knowledge of the video game industry
- Good knowledge & practice of social networking sites
- Outstanding customer service skills
- Should be native or fluent in English (especially written)
- Excellent verbal and written communication skills
- A passion for creating or playing games and experience with social games are preferable.
- Previous experience in Community Management or Customer Support is a plus
- PC player is a plus
Qualifications
- A Bachelor’s degree or any other relevant training or equivalent
Additional Information
To all recruitment agencies: Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location. Ubisoft is not responsible for any fees related to unsolicited resumes.
Company Description
Opened in October 2011, Ubisoft Abu Dhabi is one of the first major video game studios based in the UAE capital and is focusing on developing and bringing to market successful mobile games for a worldwide audience.
Ubisoft Abu Dhabi successfully released two hidden-object / investigation free-to-play mobile titles: CSI: Hidden Crimes™ and NCIS: Hidden Crimes™, both based on the worldwide known TV shows of the same name. With the acquisition in February 2017 of the massive multiplayer free-to-play game Growtopia, the studio works on the title’s live operations.
The team keeps focusing its efforts on creating further content for its live games and strengthening its player’s engagement in addition to work on other unannounced projects.
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