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Customer Support Agent with Polish and English
2 years ago
Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry!
Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
We are looking for Customer Support Agents with excellent Polish and English skills ready to join our growing team in Katowice, Poland.
RESPONSIBILITIES:
- Provide superb Customer Support to customers for related queries they may have. Our Customer Support Agents should be resilient, mature and professional in order to provide the highest possible quality of the support.
- Use your investigator skills and troubleshoot customer’s queries via a ticketing system. No phone calls taken!
- Collaborate with internal teams for project-related requests.
- Provide assistance to client by forwarding them important and key information from all the issues you handle.
Requirements
- Excellent English and Polish skills.
- Flexibility in terms of shifts and schedule.
- Strong written communication skills.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- Eligibility to work in Poland.
- Availability to work full-time, 5 days a week including weekend-days (Saturday/Sunday).
- Desirable
- Basic Tech experience.
- Prior experience in Customer Support and/or Community management.
- Process customer request via ticketing system.
- Availability to start immediately.
Benefits
- Employment contract.
- Possibility to start immediately.
- Work on interesting gaming projects.
- Paid holidays: 20 or 26 days a year depending on your employment history.
- Possibility to grow within the gaming industry.
- Benefits package - private medical care & MultiSport card.
- Free beverages & fresh fruits.
- Friendly atmosphere.
- Chill-out zone with video games.
- Attractive referral program.
- Company parties.
- The casual and fun work environment.
- Pleasant location in the business area “Green Park”.*
*Due to COVID-19, successful candidates will be offered to work from home. Afterwards, the job will be performed from our Katowice office.
All eligible candidates will be required to take our English Language Tests to better evaluate their written skills.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!
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