Customer Success Specialist

Niantic
San Francisco, California, United States
11 days ago
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The Operations organization at Niantic serves a critical role in defining, executing, and scaling outstanding policies and processes in service of our advertising partners and emerging development needs.

As the Customer Success Specialist on the Operations Team, you'll be focused on optimizing our customer experience for our SMB partners and supporting large partner initiatives. This is an exciting opportunity to work alongside a relatively new Branded Partnership team that is building from the ground up.

This role requires someone who thrives in a collaborative and fast-paced environment, and is comfortable with ambiguity and seizing opportunity.

Your success will be measured by your ability to be the voice of our SMB partners by accurately assessing their needs, effectively sharing insights with XFN teams, and advocating for or driving initiatives to improve the partner experience. This role is not eligible for immigration sponsorship.

Responsibilities

Qualifications

Join the Niantic team!

Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.

Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and recently released third title, Harry Potter: Wizards Unite.

Niantic is an Equal Opportunity employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, Tokyo, Hamburg, and Zurich.

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