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Customer Success & Operations - Publishing (M/F)

Voodoo is a tech company focused on creating mobile apps for a wide audience.

Our goal is to entertain the world with snackable content and gaming apps!

Leader in the mobile gaming market, we are the n°1 company with the most monthly downloads worldwide on the App Store.

Based on our principles and values, you will have the chance to join a small, independent, and helpful team.

You will have full ownership of your role allowing you to be unique and continuously strive for excellence to deliver innovative and creative projects.

We’re looking for talented individuals interested in supporting and helping studios launch hit games to millions of people worldwide. You will be responsible for the day to day support of our partner studios (monitor studio satisfaction, answer studio questions). You will also implement new and smarter ways of working within the Voodoo Publishing process (help identify new hit games, improve internal tools)

Challenges

• You will collaborate with hundreds of talented game studios worldwide and enable them to deliver hit games that can potentially be played by millions of people.
• You’ll be at the heart of the action, coordinating crucial information to ensure the game development, marketing and publishing parts of our business work like a well oiled machine.
• Provide daily support to our partner studios (answer studio questions, create knowledge base content, troubleshoot ongoing issues, monitor studio satisfaction)
• Improve the Voodoo Publishing process (internal tools, studio hunting, identify new leads, legal and finance related issues)
• Create, curate and organize knowledge base articles and support FAQs
• Monitor and implement new ways of tracking studio satisfaction

Must have

• A strong communicator capable of coordinating information across multiple teams (game development, publishing, marketing)
• A natural ability and desire to act as a support and enable customers to succeed
• A critical thinker and a problem solver with a keen eye for identifying problems in workflows and processes and driving them to a resolution
• An experienced writer capable of constantly producing and curating support content (knowledgebase articles, FAQs)
• An eagerness to develop new abilities and explore new problem spaces on a daily basis (game development, marketing, finance, legal)
• Previous experience in a Customer Support role
• Fluent English
• Experience in designing user intuitive interfaces and flows (CRM implementation, ticketing system funnels, etc)
• Previous experience and exposure to the game production process (as part of a game dev studio or otherwise)