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Customer Success Software Engineer - Linux

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

We are looking for a Customer Success Engineer to charm our Game Creation teams with top quality services.

Responsibilities:

• Work with our Game Creation engineers and help them solve technical challenges
• Develop and test service in production
• Work with other departments in EA to find solutions for our customer's needs
• Create knowledge assets to help
• Focus on building and automating our infrastructure and platforms
• Work is interdisciplinary virtual teams

The team operates in a 24x7 support model, so the ability to work shifts, weekends and holidays is required.

The opportunity for you is to:

• Learn how to provide an enterprise-level service to customers
• Develop your technology skills and become a versatile IT professional
• Become a DevOps engineer

You will report to the Customer Success Manager based in Bucharest, and you will have a team of supportive colleagues that would be happy to work with you in a flat organizational structure where you will be encouraged to be part of a diverse team.

Qualifications:

• Have experience of 3 years working with all customers
• Understand technology concepts - virtualization, operating systems (Linux, Windows), cloud (AWS, Azure), networking (IP, routing, firewall), source code management platforms (GitLab, GitHub), container systems (Docker, Kubernetes), scripting (Python, Bash, Powershell)
• Have the ability to express complex technical issues in simple and concise language
• Qualification in Computer Engineering or relevant experience