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Customer Success Manager

Tilting Point
New York, New York, United States
7 months ago
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Tilting Point is looking for a self-motivated and proactive Customer Success Manager to join our growing team! The ideal candidate believes in personalized service and values accessibility and a personal touch when it comes to cultivating business relationships. Attached to quality and performance, the Customer Success Manager will be the heart of the Tilting Point business - managing some of the top game developers in the world!

This role oversees the lifecycle of customers including on-boarding, education and training, identifying opportunities, and ensuring developer partner’s retention and renewal. This role will require you to become an expert of the Tilting Point services, tools, and mobile game industry. This is a crucial role for Tilting Point, Customer Success Managers work with Business Development, User Acquisition, Growth and Product teams to continually improve and innovate new services, tools, and processes based on customer feedback and needs.

Tilting Point offers a wide variety of benefits and perks including medical/dental/vision coverage, 401k with employer match, wellness stipends, unlimited PTO, inclusive and fully paid parental leave and much more!

Your Future at Tilting Point

Your XP & Skills

  • 1-3 years experience in customer-facing customer success, account management, or business development roles in gaming/software/advertising industry
  • Excellent organizational and note keeping skills
  • Expert with Google Suite and Microsoft Office
  • Familiar with Asana, JIRA, Monday, or other project management software
  • Experience presenting to external stakeholders and make them feel comfortable
  • Passionate about video games

Interested? We would love to hear from you. Just send us your resume and cover letter below (and tell us about your passion for mobile and/or free-to-play games!)

Direct applicants only - No agencies/headhunters please.

Tilting Point provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

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