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Customer Success Manager

Sydney, NSW
5 months ago
A bit about the role:

As a Customer Success Manager for self-serve customers, you will own end-to-end relationship accountability for key partners as they integrate, launch, and build an ongoing business on Immutable X. You will have the opportunity to shape what the customer success function looks like to our customers, and work closely with technical solutions engineers to ensure a seamless launch.

You will work closely with our product and engineering teams to facilitate success and feedback from customers and be a constant internal advocate for our customers, ensuring an exceptional experience throughout their As Customer Success Manager, you will be completely accountable for the successful onboarding and launch of self-service Immutable X customers at scale. This includes building scalable processes and systems to ensure the successful launch of every customer’s integration onto Immutable X. You will also develop ways to capture customer requests and feedback, then providing those to the wider Immutable team, including Product and Engineering.

You will have the opportunity to:

We would love you to have:

Some extra skills that would be awesome:

Some of the things we can offer you:

A bit about us:

Our vision is to make digital worlds real!

NFTs (unique digital assets stored on a blockchain), are exploding into a global asset class at rapid speed. The biggest companies in the world in gaming, finance, digital art, and collectables are either actively building or strategising their entry into the market.

However, blockchain assets right now are highly illiquid: transactions take minutes or hours to confirm, Ethereum can process fewer than 5 asset trades per second for the whole world combined, and the UX is very challenging for mainstream users.

Immutable X is the leading open-ecosystem scaling solution to trade and create NFTs on Ethereum. We’re a protocol: that means we enable other businesses to create and trade NFTs with no gas fees, completely carbon neutral, and in a truly decentralised manner.

You will work on cutting edge technology transforming the way people own digital assets, get exposure to a hugely dynamic range of businesses - from multi-billion dollar gaming and marketplace legacy companies to some of the fastest growing defi and crypto startups in the world.

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.


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