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Customer Success Manager, US

GameRefinery by Vungle
San Francisco, Los Angeles, or California Remote
1 month ago

We are looking for a highly skilled and motivated Customer Success Manager to join GameRefinery by Vungle. GameRefinery is a leading provider of feature level data in the mobile games market. We help our clients delve into the very building blocks of mobile games to uncover the drivers behind success. Leading mobile game studios, and publishers use GameRefinery for portfolio strategy, market analysis and benchmarking.

You will be responsible for managing the Customer Success operations of GameRefinery services targeted to different stakeholders in the mobile game ecosystem. The role can be fulltime or hybrid based out of our San Francisco or Los Angeles offices and will require regional travel (USA, but primarily California).

Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. This position will put you at the forefront of the fast-growing mobile game and big-data industries and give you the opportunity to work with the most dynamic game companies in the world—from large international companies to start-ups that are working on the next big thing.

Your Responsibilities:

Your Background:

Bonus Skills:

About Vungle:

Vungle is the trusted guide for growth and engagement, transforming how people discover and experience apps. Mobile application developers partner with Vungle to monetize their apps through innovative in-app ad experiences that are inspired by insight and crafted with creativity. Advertisers depend on Vungle to reach, acquire, and retain high-value users worldwide. Vungle’s data-optimized ads run on over 1 billion unique devices to drive engagement and increase returns for publishers and advertisers ranging from indie studios to powerhouse brands. The company is headquartered in San Francisco and has offices around the world in London, Berlin, Beijing, Tokyo, Seoul, Singapore, Los Angeles, New York, and Helsinki.

For more information, visit or follow the company on LinkedIn.

Agency and Third Party Recruiter Notice:

Vungle does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Vungle vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Vungle Recruiting Team and such candidate was submitted to the Vungle Recruiting Team via our Applicant Tracking System.

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