This job might no longer be available.
Customer Success Manager, Bilingual Spanish - San Antonio, TX
1 year ago
Company Overview
Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product,
ABCmouse.com® Early Learning Academy , is an award-winning comprehensive curriculum for children. Adventure Academy
™ , the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include
My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and
My Reading Academy™ , which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit
www.AgeofLearning.com .
Summary:
As we expand our global reach and increase the educational impact of our programs, the Age of Learning School Division is looking to add to our AMAZING team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Manager role in Southern Texas.
Responsibilities:
- Execute engagement strategies with customers to deepen customer engagement and usage.
- Act as a strong customer advocate across all areas of the business product, engineering, marketing, sales, and executive leadership.
- Develop and maintain strong working relationships with Business Product Managers, Technical Product Managers, Support personnel and Innovation and Accountability Specialists.
- Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences and achieve desired outcomes with Age of Learning products and services.
- Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, engagement data, etc.
Required Qualifications:
- Excellent active listening and communication skills
- Experience implementing (vendor or customer) cloud-based, platform products.
- 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
- Strong demonstrated service-delivery experience with educational SaaS solutions
- Excellent written and verbal communication and interpersonal skills.
- Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions.
- Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users.
- Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously.
- Detail-oriented, with strong organizational skills.
- Ability and willingness to travel 40-50% average and up to 60% during peak, back-to-school period (August October).
- This is a remote position, but must live in the San Antonio, TX area
- Bilingual preferred.
- Microsoft Office, PC/Mac, and the Internet.
- CRM experience.
Age of Learning currently provides:
• 80% - 90% of health and welfare benefit premiums
• A 401(k) program with employer match
• 15 paid vacation days, 11 observed national paid holidays plus 9 sick days
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
• Team bonding events and a highly collaborative environment
• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale
• Opportunities for professional growth through professional learning and development programs
• Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture
Create Your Profile — Game companies can contact you with their relevant job openings.