Customer Success Engineer

San Francisco, CA
14 days ago

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Amazon Interactive Video Service (IVS) is an end-to-end video delivery service, within Amazon Web Services, which runs one of the largest live video distribution networks in the world. It is built on top of Twitch Video which is offered to external customers. Live streaming is a growing medium for many companies to uniquely engage their audiences. Amazon IVS enables the building and scaling of such live streaming platforms, just as it does for Twitch, where more than a billion hours are streamed live each month.

As a Senior Customer Success Engineer, you will own the overall technical relationship with the assigned IVS customers and will establish a strategic and 'trusted advisor' posture to help drive continued value. You will build the technical account plan, design customer onboarding and implementation processes, deliver training, grow adoption, and ensure retention and high levels of customer satisfaction. You leverage your technical acumen to address and resolve both client-side and server-side video integration challenges; and your commercial experience to with all senior-level management to understand the business context of the customer needs, remove obstacles to customer success, and communicate learnings .

This position can also be located in either Taipei, Taiwan, San Francisco, CA, or Seattle, WA.

You Will:

You Have:


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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