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Head of Customer Success (m/f/d)
3 years ago
Our mission is to create a revolutionary virtual and augmented reality marketplace for industry and science, integrating the most powerful information available.
realworld one is a technology company that develops state-of-the-art virtual (VR) and augmented reality (AR) software solutions for the life sciences, analytical and diagnostics, pharmaceutical, chemical and processing industries. Our customers include several major, well-known companies such as Lonza, Zeiss, Qiagen, Beckman Coulter, Becton Dickinson, GEA and Festo, among many others.
We possess strong scientific and industry expertise and have developed a systematic approach to implementing VR and AR within the areas of training, sales, marketing and service. We are privately funded and are among the largest VR and AR software companies that focus on industry solutions.
As a spin-off of IKA, a leading manufacturer of laboratory and processing equipment, we have cultivated a vibrant company culture with an international team of over 230 employees based in Germany, the US, China and India. We place great value on fostering a creative, performance-driven and employee-centered work environment for everyone – whether your specialty is working with clients, developing cutting-edge technology or crunching numbers!
In order to expand our team in Berlin (Germany), we are now looking for a motivated
Head of Customer Success (m/f/d)
Your responsibilities:
- Lead a global CSM team in all its endeavors as an inspirational leader, while cultivating a diverse, energetic culture that encourages the best work from team members
- Be responsible for the success of your accounts, ensuring excellent customer experiences and satisfaction in every respect
- Personally cater to key customers and establish loyal and long-term relationships with leadership teams to increase business and customer satisfaction in collaboration with the Account Management Team
- Establish and optimize structures and processes to drive the overall performance of the CSM team
- Act as an inspiring hiring manager to build up a powerful team of highly-committed enthusiasts
- Work closely with the Producers, the Account Managers, as well as the executive team to define and propel the company growth strategy
- Contribute to realworld one’s overall business strategy by sharing your input and ideas
Your profile:
- Highly reliable and well-organized
- Empathetic und cooperative personality with great ambitions and full dedication
- Passion for innovative technologies and VR/AR applications
- Many years of experience in customer success with significant know-how in the field of SaaS solutions
- Experience in the life sciences, the pharmaceutical, analytical or processing industry is a big plus
- Enthusiasm for building stable and appreciative customer relationships with an honest interest in their concerns and wishes
- Excellent cooperative skills with a calm demeanor even in challenging customer interactions
- Inspiring personality with experience in team leadership
- Outstanding communication and organizational skills
- Full proficiency in German and English
What we offer you:
- An opportunity to work for a market-leading, hypergrowth tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
- The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
- Profit from an open and modern work environment with flexible working hours
- Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
- Bring in your own ideas and actively participate in shaping our company
- Live in the capital of Germany and enjoy the international environment and vibrant culture of this city
- Receive a competitive salary, relocation support (if needed) and additional benefits such as team events, company lunches, office snacks, gourmet coffee and a great office location in the heart of Kreuzberg, Berlin
Do you want to help revolutionize the virtual world and be a part of one of the most extraordinary tech companies in Germany?
If you do, apply now and join the realworld one team! We look forward to hearing from you!
By submitting your application, you give your consent for the information provided on this form to be held on computer or other relevant filing systems belonging to realworld one and to be shared with other accredited employees in accordance with the GDPR 2018.
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