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Customer Service for AAA FPS GAME

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We're looking for English speaking agents who are passionate about First Person Shooter games, and ready to contribute to a unique support model where our players report bugs and Support captures configuration info and reproduction steps to drive developer investigation.

WHAT YOU’LL BE DOING:

• Intake and triage tickets, providing troubleshooting and gathering issue details to help the studio prioritize and repro to plan fixes.

• Use your investigative skills and troubleshoot players’ queries via a ticketing system
• Support players through e-mail. You will not take any phone calls!
• Collaboration is key - enjoy working with our teams in studio to dig into technical issues, and enjoy the satisfaction of seeing in-game fixes that come from your reports. You must have experience playing First Person Shooters, and be willing to play and become a master of the game you support.

Requirements

• Strong written and verbal communication skills in English.
• Willingness to learn every day.
• Passion for First Person Shooter (FPS) games
• Full-time availabilty.
• You know your way around either MS Office, including Team and OneNote.
• Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, full training is provided.

Benefits

• An insider's view into the gaming industry, with lots of growth potential
• We're proud of our friendly and inclusive atmosphere.
• Salary: $12,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.
• Location: Col. del Valle, CDMX

After 3 months:

• Medical expenses insurance.
• Saving funds.

Sounds interesting? We can’t wait to hear from you!

PRIVACY POLICY:

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