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Customer Service Training and Quality Manager

Zenimax
Hunt Valley US-MD US
4 years ago
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This role is responsible for the continual improvement of our Customer Service staff using traditional training methods as well as contact center quality analysis. This includes planning training curriculums, creating training materials; leading “classroom” training, and testing/verifying learnings. Ideal candidates will be creative trainers with experience designing training programs and have been accountable for agent knowledge and quality in contact center environments.

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