Customer Service Technology & Insights Manager

2K
Las Vegas
13 days ago

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OVERVIEW:

As t he Manager, Customer Service Technology & Insights, you are a champion for digital innovation and transformation that enhances our employee and customer experiences. Besides maintaining our existing customer support technology, you will look at innovative new ways to support our customers across multiple channels to facilitate a best-in-class customer experience. You will utilize your expert knowledge of customer service operational data to create dashboards, reports and communicate these findings across multiple leadership and stakeholders’ levels.

RESPONSIBILITIES:

KNOWLEDGE AND SKILLS :

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

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