Customer Service Representative

Capcom
San Francisco, CA, United States
1 month ago
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CAPCOM

JOB DESCRIPTION

TITLE: Customer Support Rep.
DATE: Aug 2021

REPORTS TO: Manager, Social Media & Community

PRINCIPAL RESPONSIBILITIES:

Responsible for all aspects of Customer Support, including but not limited to: responding to customer inquiries; managing the Customer Service knowledge base (database); writing knowledge base (database) articles; reviewing, verifying and escalating Consumer Reports of issues with titles and releases; evaluating and compiling reports summarizing customer feedback; collaborating with Capcom global and first-party support teams; assisting various other departments (marketing, community, digital product, submissions, etc.) as needed.

MAJOR DUTIES

MINIMUM QUALIFICATIONS

Knowledge of video games required. Must be proficient with console/PC video games, issues unique to online gameplay including moderation and GM responsibilities, and installation / hardware / software / other technical issues.

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