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Customer Service Representative (Temp)

Daybreak Games
Needham, Massachusetts, United States
3 years ago
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LET'S MAKE GAMES BETTER TOGETHER.

Here at Daybreak, we make games that bring people together: to build them and to play them. Together we have built and introduced some of the most famed and beloved gaming franchises to millions of players worldwide including H1Z1®, DC Universe™ Online, PlanetSide®, and EverQuest®.

We are obsessed with the entire creation process and passion for play is what makes us one with our players. From group raiding epics in Norrath to watching our favorite streamers ravage zombies in the post-apocalypse, we are devoted to delivering the ultimate gaming experience to our communities.

Let's make games better together. Are you up for the challenge?

Our Standing Stone Games studio is looking for a team-oriented Customer Service Representative (temporary) who is responsible for directly interfacing with players and troubleshooting issues through live-chat and email support, ensuring that player queries are answered in a timely fashion with an ultimate goal of first contact resolution.

Teamwork and a professional attitude are key in this role. Communication skills, both written and verbal must be professional and accurate to interact with customers. Must be willing to update the team and provide trending issues to ensure widespread reports and escalated needs. Strong interpersonal skills are very important as well as you will be working with Players, Quality Assurance and development leads.

The ideal candidate will feel empowered to make decisions that address player concerns in order to facilitate issue resolution and maintain a loyal player-base. This person will have previous professional customer service or quality assurance experience, available to work a minimum of 40 hours a week Monday through Friday with the potential of overtime during the nights, weekends and holidays.

YOUR CONTRIBUTION:

YOUR EXPERIENCE:

PLUS:

Think you're Standing Stone material? Send us your resume and cover letter. Make sure to include your Twitch/YouTube channel (if you have one), social media handles, and/or link to your portfolio. We are looking for people who don't just upload their basic resume, but rather, are looking to get noticed. So, go ahead, impress us!

Standing Stone Games LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as The Lord of the Rings Online™and Dungeons and Dragons Online®, Standing Stone creates, develops, and provides compelling online entertainment for millions of gamers worldwide.

Standing Stone Games is an Equal Opportunity Employer, committed to Diversity in the Workplace.

*Employment Agencies: Please do not contact this job post with unsolicited services or offers*

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