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Customer Service Representative, Simplified Chinese
3 years ago
Job Overview
The Customer Service R epresentative will provide the World of Warships users in APAC/China a proper level of customer support. The ideal candidate is an experienced customer service representative who has passion for PC games, who is willing to serve our players well and responding to their query in a timely manner for outstanding customer satisfaction .
Reports To
Regional CS Manager, WoWS APAC
What will you do?
What are we looking for?
- A Native speaker of Simplified Chinese
- Advanced written and verbal communication skills in English
- M inimum 1 year ( 2-3 years preferred ) of relevant experience in Customer Service industry
- Excellent communication and presentation skills
- Custome r- orient ed and ability to adapt/respond to different types of characters
- Willing to work in alternating shifts
- Passion for Games
What additional skills will help you stand out?
- Excellent written and verbal communication skills in any other Asian language is a big plus
- Proficiency in Microsoft Office, or experience in Zendesk, Confluence and Tableau
- Strong sense of customer service & Excellent troubleshooting skills
- Excellent knowledge of Windows-based operating systems
About Wargaming:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!
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