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Customer Service Representative, Simplified Chinese (WOWS)

Job Overview

The Customer Service representative will provide customers with supports for WARGAMING.NET products. The ideal candidate is an experienced customer service specially, who is willing to serve our players inquires for outstanding customer satisfaction and has passion for PC game.

Reports To

Regional CS Manager, WoWS APAC

What will you do?

• Answer customers inquiries promptly and professionally in Simplified Chinese

• Communicate with customers effectively under the guidance of the Department Manager
• Provide prompt and effective response to customers in verbal/written communication
• Perform data entry and order processing functions
• Other duties as assigned

What are we looking for?

• Excellent written and verbal communications skills in Simplified Chinese to be able to communicate with Simplfied Chinese speaking users
• Passion for Games
• High school Graduate, Associates Degree preferred
• At least minimum 1 year of relevant experience in Customer Service industry
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Willing to work in alternating shifts

What additional skills will help you stand out?

• Excellent written and verbal communications skills in Traditional Chinese is a big plus
• Advanced written and verbal communications skills in English
• Proficiency with Microsoft Office, or equivalent tools
• Strong sense of customer service & Excellent troubleshooting skills
• Excellent knowledge of Windows-based operating systems