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Customer Service Manager

Wizards of the Coast
Renton, Washington, United States
2 years ago
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At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

Do you look for ways to constantly improve customer service processes, tools, and systems with a mind towards improving efficiency?

We’re seeking a leader with a well-established history in Customer Service Management, that will help Wizards continue to evolve and develop our customer service strategy. As Customer Service Manager, you will play a meaningful role managing, planning, and implementing the future of customer service at Wizards of the Coast.

The Customer Service team provides support services for the entire Wizards of the Coast product portfolio, including analog tabletop gaming, organized play, direct to consumer, product replacement, and digital gaming. These responsibilities work in collaboration with the Sales, Creative, Marketing, Brand, Software Engineering, and IT Engineering teams, partnering with leaders of all disciplines to improve quality and efficiency.

What you’ll do:

What you'll bring:

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.

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