Customer Service Associate

2K
Kirkland
14 days ago
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BioShock, Borderlands, Battleborn, Civilization, Mafia, NBA 2K, WWE 2K, XCOM… and the list is growing. Since 2K began 13 years ago, we’ve been creating games that we are proud of, and are excited to play ourselves. It’s because of the support of our fans that we are able to innovate, explore new worlds and new ways to tell stories. If we’re being 100 percent honest, a lot of us were fans before we started working here.

As one of the most recognized and talented technology companies in the world today, we strive to hire team members who are customer centric, motivated and who have experiences that bring new perspectives to the company. We seek the best talent and provide experiences to foster a fun and engaging atmosphere. We are looking for team members that are not afraid to learn as well as work hard, while having fun at the same time. We offer an extensive benefits package for full-time employees that includes medical, dental, vision, 401k and ESPP.

OVERVIEW:

Our Customer Service Associates handle 2K’s highest level of service issues to ensure our customer’s issues are resolved in an effective and timely manner. You provide knowledge and expertise to the Tier 1 and Tier 2 Customer Service Representatives, while optimally resolving any service-related issues. Reports to the Customer Service Manager or Lead.

RESPONSIBILITIES:

KNOWLEDGE AND SKILLS:

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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