Customer Service Analyst, Korea
13 days ago
The Customer Service Team are the first point of contact for most Unity users who need help and mentorship. As a Customer Service Analyst, you will be key in supporting our global users by answering tickets, live chats, and crafting self-service articles.
As well as supporting customers in an empathetic manner, we also work with Unity’s internal teams including Sales, Asset Store, and Marketing, to resolve issues as they arise.
Training in our Customer Service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.
Our Team places importance on kindness, inclusion, and harmony as our central values.
You will be based in our Seoul office. Perks of this position include free drinks and snacks, phenomenal office location and a vibrant diverse team.
Due to the current pandemic, there will be frequent work from home arrangements for the time being.
What you’ll be doing
- Answering user’s non-technical questions with clarity and empathy, in a timely manner
- Writing and maintaining articles for our Knowledge Base to allow our users to self-help
- Maintaining a high standard of quality to ensure customer satisfaction and impressive customer service experiences
What we’re looking for
- Experience in Customer Service or in a customer-facing role where understanding customers’ needs was key
- Excellent written and spoken English and Korean
- Communication and problem-solving skills
- A love of learning, as we work in a fast-paced environment with lots of changes
You might also have
- Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk
Life at Unity
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
Unity is at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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