Customer Operations Manager - APAC

Niantic
Japan, 東京都東京都
2 days ago

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The Niantic Customer Operations Team provides global customer support while using tools to ensure a high-quality gameplay experience for tens of millions of users. We are seeking an APAC Customer Operations Manager who will be responsible for APAC customer support operations including but not limited to social media support and community management.

As a part of the Operations team, you will collaborate with individuals across different functions and within various geographies to provide excellent operational support for Niantic’s location based gaming products.

This role is not eligible for immigration sponsorship.

Responsibilities

Qualifications

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Join the Niantic team!

ナイアンティックでは拡張現実(AR)の技術を用いて、世界中の人々の生活をより良いものにすることをめざしています。このコーポレート・ミッションを完遂するため、あらゆる人々の多様性を称賛し、会社に関わる全ての人をサポートする職場環境を創り出すことを信念においています。そのミッションと価値観には、積極的に多様性を反映するような方を探し、採用することも含まれています。ナイアンティックの選考・採用には、出身地、見た目、誰を愛し何を信じているのかは関係ありません。ナイアンティックでは雇用において機会均等および積極的差別是正措置を推進することを誇りに思っています。

Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.

Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and recently released third title, Harry Potter: Wizards Unite.

Niantic is an Equal Opportunity and Affirmative Action employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, London, Tokyo, Hamburg, and Zurich.

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