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Customer Operations Manager - APAC

Japan, 東京都東京都
6 months ago


The Niantic Customer Operations Team provides global customer support while using tools to ensure a high-quality gameplay experience for tens of millions of users. We are seeking an APAC Customer Operations Manager who will be responsible for APAC customer support operations including but not limited to social media support and community management.

As a part of the Operations team, you will collaborate with individuals across different functions and within various geographies to provide excellent operational support for Niantic’s location based gaming products.



Plus If...

Join the Niantic team!


Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.

Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and recently released third title, Harry Potter: Wizards Unite.

Niantic is an Equal Opportunity and Affirmative Action employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, London, Tokyo, Hamburg, and Zurich.


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