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Customer Journey Manager, Subscription Service

Ubisoft
Montreal QC ca
3 years ago
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Job Description

What you'll do

Ubisoft, a global leader in the video games and entertainment software industry, is seeking a Customer Journey Manager to support its subscription marketing functions.

Under the supervision of the Subscription Manager, the Customer Journey Manager will lead the definition and implementation of marketing strategy for acquisition and retention of the Ubisoft subscription service (UPLAY+).

The ideal candidate is a strategic thinker and solution-oriented team player with great project management skills to plan, execute, measure and continuously improve customer journey.

This person will work and collaborate closely with multiple cross-function stakeholders and act as an operational leader to optimize the customer journey process and implement key retention tactics.

Responsibilities

Lead the Customer Journey marketing strategy

Elaborate and execute the retention strategy

Drive for results and constant improvements

Qualifications

What you bring

What to send our way

Additional Information

At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.

When you join Ubi Montreal, you enter a community of passionate, extraordinary developers connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

More than anything, at Ubi Montreal, you will regularly ship a variety of big, quality titles – Assassin’s Creed, Far Cry, Rainbow Six, Watch_Dogs, For Honor and… well we can’t disclose all our secrets just yet… – and work with some of the most talented people in the industry.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

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