Customer Experience Specialist - Chinese

Twitch
San Francisco, CA
14 days ago

Apply

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Twitch Customer Support is passionate about solving issues for all of Twitch's community members. We are looking for, and motivated people. With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

We are looking for a Customer Experience Specialist to join our growing team in our San Francisco, London, and Irvine office. You will support a variety of Twitch users, while ensuring they have the best possible experience, but you will also spend time working with product and engineering teams to share customer feedback and insights to help us build the best possible platform and services for our community.

As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You Will:

You Have:

Bonus Points

Perks

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color , national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply

Related Jobs

Director of Customer Experience (Game Fan Experience)
Big Viking Games · Toronto, Ontario · 1 month ago
Customer Service Representative, Chinese
Wargaming · Singapore, Singapore · 8 days ago
Customer Service Representative, Simplified Chinese
Wargaming · Singapore, Singapore · 1 day ago
Customer Support Representative - Traditional Chinese
Moon Active · Tel Aviv, Israel · 1 month ago
Customer Service Representative, Traditional Chinese
Wargaming · Singapore, Singapore · 3 months ago
Senior Finance Director – Marketing, Commercial, Positive Play Group, Corporate Functions & WW Customer Experience
Electronic Arts · Redwood City, CA · 2 months ago
Customer Experience Associate - Graveyard
Discord · San Francisco, CA · 6 days ago
Customer Experience Associate - PM
Discord · San Francisco, CA · 17 days ago
Localization Specialist, Simplified Chinese
Wargaming · Singapore, Singapore · 1 month ago
Traditional Chinese Language Specialist
Activision · Dublin, Ireland · 6 months ago
Customer Relations Specialist
Linden Lab · Atlanta, GA · 1 year ago
Account Specialist, Customer Account Operations
Linden Lab · Atlanta, GA · 10 months ago

Jobs at Twitch