Customer Experience Research Analyst

Electronic Arts
Austin Texas United States
6 days ago
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#WeAreEA and we exist to inspire the world to play.

EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We're looking for people to make great experiences for our players. People that will come to the office excited to work and have some fun. We celebrate diversity and inclusion by making this a place where you can come to work and be yourself. And aim to create great experiences for our employees as often as our players.

Are you good at defining and translating the why & what into how? Do you like being the one that can connect process, people and technology to get the best results? Then you might be the person we are looking for.

We're hiring a CX Research Analyst to join EA's Worldwide Customer Experience (WWCE) organization.

As the CX Research Analyst, you are a consultant helping teams identify and frame problems in a way that enables the creation of better customer experiences. You will have a great "systems" approach and recognize the inter connectedness of people, process, and technology.

The CX Research Analyst is a part of the Experience Design team that includes other analyst, workflow and tools managers and reports to the Director of Process and Experience Design. The Customer Experience organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us.

Responsibilities:

Qualifications:

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