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Customer Experience Program Manager

Ubisoft
San Francisco CA us
11 days ago
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Job Description

The mission of the Customer Experience (CX) team is to maximize Ubisoft player satisfaction through safe, seamless and consistent positive experiences while listening to and addressing the needs of our customers.

Within a global, high-visibility environment, the CXPM Program Manager is the primary point of contact and the organizational backbone driving program and project management functions for assigned strategic and technical CX initiatives.

The CXPM Program Manager works closely with Business, IT and Production departments. This is a mission for a collaborative, organized, confident PM with the ability to communicate effectively, encourage sound decision-making, and guide the teams you work with to successfully deliver on commitments through consistent and structured operations.

This role reports into a San Francisco area-based manager. Role has possibility of remote work dependent on location of candidate.

WHAT YOU’LL DO

Qualifications

WHAT YOU'LL BRING

Additional Information

WHAT YOU'LL GET

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

We do not accept any unsolicited resumes submitted by staffing or placement agencies or recruiters

Ubisoft code of conduct: Ubisoft Code of Conduct

Company Description

Ubisoft is composed of over 20,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Home to the North American Ubisoft headquarters since 1996, Ubisoft San Francisco opened its development studio in 2009 and since developed Rocksmith® and Rocksmith 2014, to teach millions of people how to play guitar and bass. With a song library of over 1,500 songs and 9 years of support the Rocksmith franchise helped millions of players around the world on their musical journey. In 2017, the studio released the critically acclaimed South Park™: The Fractured But Whole™, in collaboration with Trey Parker, Matt Stone, and South Park Digital Studios. The studio is currently working on two unannounced projects.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Take entertainment to the next level. Join us and create the unknown.

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