Customer Experience Manager

Montreal QC ca
7 days ago

Job Description

Under the supervision of the Director of Experience, the Customer Experience Manager for Direct to Player (Subscription service and Store) leads the activation of audience-based strategies to provide gamers a great experience at every touchpoint and over time build a positive long-term relationship with consumers. This person will work and collaborate closely with multiple cross-function stakeholders (Business, Marketing, CRM, Connect, IT & Frontline) and act as an operational leader to optimize the customer journeys and implement key retention tactics. The ideal candidate is a strategic thinker and solution-oriented team player with great skills in communicating data-driven recommendations, interacting with a variety of different collaborators, and managing multiple priorities.

This is a one-year contract.

What you'll do

Elaborate and execute the retention strategy

Drive for results and constant improvements:


What you'll bring

Additional Information

What to send our way

• Your CV, your expertise and/or related experience and skills.

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
Additional information
Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Ubisoft code of conduct: Ubisoft Code of Conduct

Company Description

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

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