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Customer Experience Manager - APAC

Twitch
Singapore
2 years ago
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About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Twitch Customer Experience is passionate about solving issues for all of Twitch's community members. We are looking for passionate and motivated people. With Amazon's customer obsession philosophy, we are bolstering our Customer Experience team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

As a Customer Experience Manager in our expanding APAC region, you will lead a subsection of the team that focuses on supporting our growing APAC community. Reporting directly to a Customer Experience operations program manager, you will advocate for changes, consistency, and clarity for our wide-range of global users, and lead a small team of Customer Experience Specialists who will operate across all areas of the organization. Your team will help bring embedded, local insight to the greater CX organization as we continue to innovate for our diverse community.

You Will:

You Have:

Bonus Points

Perks

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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