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Customer Experience Group Manager

Rockstar
Edinburgh, Scotland, United Kingdom
2 years ago
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At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar North is seeking a Customer Experience Group Manager to join our global team. This group manages our global customer experience and support teams, systems, and projects to ensure our players receive Rockstar Level support. The ideal candidate will have a background in large team management, taking ownership of critical and complex issue escalations, a passion for technology, experience in change management, and the ability to take initiative in problem solving through data analysis.

This is a full-time permanent position based out of Rockstar’s unique game development studio in the heart of Edinburgh.

WHAT WE DO

RESPONSIBILITIES

QUALIFICATIONS

SKILLS

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

ADDITIONAL INFORMATION

HOW TO APPLY

Please apply with a CV and cover-letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, or race.

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